Returns & Exchanges
At KM Tools, we stand behind the quality of our home hardware and professional equipment with a 30-day satisfaction guarantee. If your purchase does not meet your project requirements, we offer hassle-free returns on all unused items in their original packaging.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the tools in their original manufacturer packaging, ensuring all manuals, accessories, and protective inserts are included to prevent damage during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, or arrange for a pickup via our logistics partner.
Receive Your Refund
Once our warehouse team inspects the returned equipment for quality assurance, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing